IT Support Subscription Plans
Predictable, priority tech support for your home or small business — no surprise bills, no waiting in line.
Pay-per-incident tech support works fine for occasional problems. But if you rely on your computer for work, run a small business, or simply want a local IT professional in your corner when things go wrong — a subscription plan makes more sense.
Mike Cote Tech LLC subscription plans give you priority access, guaranteed response times, a set number of remote support sessions each month, and discounts on in-home service calls — all at a flat monthly rate. You know exactly what you're paying and you know who to call when something breaks.
All plans are available month-to-month, with annual billing available at a discounted rate.
Available Evenings & Weekends: Mon–Fri 7pm–11pm · Sat–Sun 11am–11pm
(Evening and weekend appointments — because your tech problems don't keep office hours.)
Choose Your Plan
All plans include priority scheduling over non-subscribers and discounts on in-home service calls. Cancel any time.
ESSENTIAL
39$Every monthThe Essential plan is designed for individuals and households who want a dependable local technician they can count on — without paying a large per-visit fee every time something goes wrong.- 2 remote support session per month (up to 1 hour).
- Rollover up to 1 unused session to next month.
- Up to 1 computer covered.
- Priority scheduling — response within 48 hours.
- Email and phone support for quick questions.
- 10% discount on all in-home service calls.
- Annual computer security and performance check-up.
- Best Value
PROFESSIONAL
69$Every monthBuilt for people who use their computer heavily remote workers with home offices, freelancers, small business owners managing from home, and anyone for whom a day of downtime has real costs.- 3 remote support sessions per month (up to 1 hour each).
- Rollover up to 2 unused session to next month.
- Up to 2 computers covered.
- Priority scheduling — response within 24 hours.
- Email and phone support for quick questions.
- 15% discount on all in-home service calls.
- Annual computer security and performance check-up.
- Annual Windows health check and tune-up.
BUSINESS
199$Every monthSmall businesses in Athol and surrounding towns that need consistent, reliable IT support without hiring a full-time IT employee. 8 remote sessions per month, coverage for up to 3 workstations- 8 remote support sessions per month (up to 1 hour each)
- Coverage for up to 3 workstations.
- Priority scheduling — response within 24 hours.
- Email and phone support for quick questions.
- 20% discount on all in-home service calls.
- Quarterly network and performance review.
- Annual security audit for all covered workstations.
- Annual Windows maintenance on all covered workstations.
Not Sure Which Plan Is Right for You?
Essential is right for you if:
You have a home computer or laptop, run into tech problems a few times a month, and want a local technician you can call without paying a large fee every time. Two remote sessions per month covers most typical household tech needs — software issues, email problems, slow performance, printer setup, and account access.
Professional is right for you if:
You work from home, rely on your computer for income, or have a home office with multiple devices. Three sessions per month gives you enough coverage for ongoing maintenance and unexpected problems, the 24-hour response means you're not waiting two days when something urgent comes up, and the annual tune-up keeps your system in good shape all year.
Business is right for you if:
You run a small business in Athol, Gardner, Fitchburg, Leominster, or the surrounding area with up to three computers. 8 remote sessions per month means you never have to choose between calling us and worrying about the cost. The quarterly network review and annual workstation audits keep your business technology reliable and secure.
Add-On Services for All Subscribers
These services are available to all subscribers at their plan discount rate, billed separately as needed:
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In-home computer repair visits — at 10%, 15%, or 20% subscriber discount
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SSD upgrades and hardware — at plan discount
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New computer setup and data transfer — at plan discount
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Starlink installation — at plan discount
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Printer setup and troubleshooting — at plan discount
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Small business network setup — at plan discount
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Malwarebytes antivirus license — available in our online shop