SMS & Text Messaging Policy

Effective date: May 21, 2026

Last updated: May 21, 2026

Business information:

Mike Cote Tech LLC

50 Wood St,

Athol, MA 01331

(978) 763-6164 support@mikecotetechservices.com

Overview

This SMS & Text Messaging Policy explains how Mike Cote Tech LLC ("we," "us," or "our") uses text messaging (SMS) to communicate with customers, how you can opt in and opt out of receiving text messages, and how we protect your information.

By opting in to receive text messages from Mike Cote Tech LLC, you agree to this policy and our Privacy Policy.

Types of Messages We Send

Mike Cote Tech LLC may send the following types of text messages:

Transactional messages (service-related):

Appointment confirmations and reminders
Service follow-up messages
Responses to your inquiries
Subscription plan updates and billing notifications

Promotional messages (marketing):

Information about new services or subscription plans
Seasonal promotions or special offers
Tech tips and security alerts relevant to our customers

Promotional messages are only sent to customers who have explicitly opted in to receive them.

How to Opt In

You may opt in to receive text messages from Mike Cote Tech LLC in the following ways:

By providing your mobile phone number and checking the SMS opt-in box on our contact form or booking form
By texting START to (978) 763-6164
By verbally consenting during a service call and confirming via text
By subscribing to an IT support plan and opting in during checkout

By opting in, you consent to receive automated and non-automated text messages from Mike Cote Tech LLC at the mobile number you provide. Consent is not a condition of purchasing any service.

How to Opt Out

You may opt out of receiving text messages from Mike Cote Tech LLC at any time:

Reply STOP to any text message you receive from us
Call us at (978) 763-6164 and request to be removed from our SMS list
Email us at support@mikecotetechservices.com with your phone number and opt-out request

After opting out, you will receive one final confirmation text. After that, you will not receive any further promotional text messages. You may still receive transactional messages related to active service appointments or purchases.

To opt back in after opting out, text START to (978) 763-6164.

Message Frequency

Message frequency varies based on your service activity and preferences:

Transactional messages: Sent as needed based on appointments and service activity — typically 1–3 messages per service interaction

Promotional messages: No more than 4 messages per month for marketing communications

We do not send bulk unsolicited messages.

Message and Data Rates

Standard message and data rates may apply to text messages you receive from us, depending on your mobile carrier plan. Mike Cote Tech LLC does not charge for text messages. Contact your mobile carrier for information about your messaging plan.

Information We Collect Through SMS

When you opt in to our SMS program, we collect:

Your mobile phone number
Your opt-in consent record (date, time, and method of consent)
Message interaction data (delivery confirmations, responses)

This information is used solely to operate our SMS program and is handled in accordance with our Privacy Policy.

We do not share your mobile phone number or SMS consent data with third parties for marketing purposes.

Carriers are not liable for delayed or undelivered messages.

Data Sharing

Your mobile phone number and SMS data are not sold, rented, or shared with third parties for their marketing purposes. We may share your information with our SMS service provider solely for the purpose of delivering messages. Our service provider is bound by confidentiality obligations.

Supported Carriers

Our SMS program supports all major US carriers including but not limited to:

AT&T · Verizon · T-Mobile · Sprint · Boost Mobile · Cricket Wireless · Metro by T-Mobile · US Cellular · Virgin Mobile

TCPA Compliance

Mike Cote Tech LLC complies with the Telephone Consumer Protection Act (TCPA) and the guidelines of the Cellular Telecommunications Industry Association (CTIA). Our SMS program is registered with The Campaign Registry (TCR) as required for A2P 10DLC messaging.

Key compliance commitments:

We only send messages to customers who have explicitly opted in
We honor all opt-out requests promptly
We do not send messages to numbers on the National Do Not Call Registry without prior express written consent
We maintain records of all opt-in consents

Help

If you need help with our SMS program or have questions about the messages you receive, reply HELP to any text message from us, or contact us directly:

Phone: (978) 763-6164 Email: support@mikecotetechservices.com

Changes to This Policy

We may update this SMS Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued participation in our SMS program after changes are posted constitutes your acceptance of the revised policy.

Contact Us

Mike Cote Tech LLC 50 Wood St, Athol, MA 01331 (978) 763-6164 support@mikecotetechservices.com mikecotetechservices.com

Available Monday–Friday 7:00 pm – 11:00 pm · Saturday–Sunday 11:00 am – 11:00 pm