Computer Trouble Shooting
Service Description
At Mike Cote Tech Mobile Computer Services, our Computer Trouble Shooting service extends specialized and expert onsite assistance for a broad spectrum of issues that you may encounter with your computer systems. Our team is fully equipped to tackle problems such as computers that refuse to boot up, displays that show no signal, or devices that lack power entirely. We also proficiently handle connectivity problems, including instances where internet access is mysteriously unavailable and situations where the power button fails to respond as it should. Our goal is to ensure that your home or business operations continue to run smoothly and without interruption. It is important to note that this particular service does not encompass repair time or the execution of fix services. Additionally, we do not cover the costs associated with the purchase or installation of parts. Should your diagnosis reveal the need for parts installation or further interventions, a subsequent service call may be required. This could include tasks such as the installation of new parts, reinstallation of the Windows operating system, replacing components like the desktop motherboard and CPU, RAM modules, video cards, or even a computer monitor. In such cases, customers will be presented with a choice of next steps, which may include opting to decline the completion of the service fix. We must also clarify that our scope of services does not cover certain hardware issues. Specifically, we do not service laptops that are completely unresponsive or "dead," nor do we address cracked screens or intricate circuit issues that involve motherboard repairs. You can rely on us for dependable and professional support, all available at the straightforward and affordable rate of just $80.
Cancellation Policy
Policy Overview This policy establishes the procedures and expectations for canceling or rescheduling a mobile computer repair appointment. Its purpose is to ensure efficient scheduling, maximize technician availability, and maintain high-quality service for all clients. Cancellation Policy • Notice Requirement: Clients are required to provide a minimum of two hours’ notice prior to the scheduled appointment time to cancel without penalty. • Cancellation Fees: No cancellation fees will be charged. • No-Shows: There are no fees for missed appointments. • Advance Notice for Rescheduling: Clients wishing to reschedule must notify the service provider at least two hours before the original appointment time. • Availability: Rescheduled appointments are subject to technician availability. The service provider will make every effort to accommodate preferred dates and times. • Multiple Reschedules: Frequent rescheduling may result in a requirement for a service deposit or limited future appointment options. How to Cancel or Reschedule • Contact the service provider by phone, email, or via the online booking system. • Provide your name, appointment date/time, and reason for cancellation or rescheduling. • Await confirmation of your cancellation or new appointment details. Exceptions The service provider recognizes that emergencies and unforeseen circumstances may occur. In such events, please contact us as promptly as possible to discuss your situation. Exceptions to policies or fees may be granted at the provider’s discretion. Payment methods We accept cash, checks, all major credit cards, Venmo, and PayPal. Payments should be made at either the beginning or end of each appointment. Contact Information For any changes to your appointment, please refer to the contact details provided in your booking confirmation or visit our official website.
Contact Details
978-763-6164
support@mikecotetech.com